Privacy Policy

1. Information we collect

• Contact: name, email, phone, service address.
• Account information: sign-in credentials, account role, and security or preference settings.
• Payment: payment-provider references, billing records, refunds, and tips. Payment providers handle full card or bank credentials used in their secure flows.
• Service preferences: cadence, pets, entry method, allergy or sensitivity notes, special instructions.
• Communications: SMS, email, inbound or outbound calls, chat messages, and support requests. Some calls may be recorded or transcribed with notice where required.
• Device and usage: network address and requested public page; with optional analytics, browser or device context and interaction information; and with optional marketing, referring-page and campaign attribution.
• Geolocation: service address; approximate IP geolocation; precise crew GPS during assigned shift only.
• Service media: photos or other service evidence uploaded in connection with a visit, when applicable.
• Crew and staff applicants: application, experience, work-eligibility, identity, and screening information appropriate to the role and hiring stage.

2. How we use your information

• Schedule, deliver, and quality-check property services.
• Process payments, refunds, and tips.
• Send booking confirmations, reminders, crew arrival alerts, and post-service satisfaction surveys.
• Use automated tools to assist with service estimates, summaries, drafts, and organization. We do not rely on a solely automated decision that produces legal or similarly significant effects.
• Prevent fraud and protect accounts and services.
• Comply with tax, insurance, and employment-law obligations.
• Send marketing subject to applicable consent and opt-out requirements and our Anti-Spam Policy.

3. GDPR lawful basis (Art. 6)

Where your personal data is subject to GDPR / UK-GDPR, we rely on the following lawful bases:

For the full treatment (including data-subject rights and international transfers), see our GDPR notice.

4. California / state residents (CCPA / CPRA)

Depending on where you live and the law that applies, you may have additional rights concerning access, correction, deletion, portability, sensitive information, targeted advertising, sale or sharing, and non-discrimination. We do not sell personal information for money. See the full CCPA / CPRA notice and the Do Not Sell My Personal Information declaration.

5. Global Privacy Control (GPC)

When the site receives a supported Global Privacy Control signal, we treat it as a decline of optional analytics and marketing technologies for that browser. The signal takes precedence over an earlier optional acceptance. Where applicable, we also treat it as a request to opt out of sale, sharing, or targeted advertising.

Necessary features and limited first-party measurement may continue as described in our Cookie Policy.

6. Third-party service providers

We use service providers for functions such as payments, phone and text communications, email, hosting and security, productivity, mapping, and AI-assisted features. They receive information appropriate to the service they provide and process it under applicable terms or agreements. See the provider information on our Subprocessors page.

7. International transfers

We are based in the United States. When personal information is transferred from a jurisdiction that restricts international transfers, we use safeguards required by applicable law. Depending on the transfer, these may include approved contractual clauses, an applicable adequacy decision or transfer framework, and appropriate technical and organizational safeguards.

8. Security

We use administrative, technical, and organizational safeguards designed to protect personal information in light of the nature of the data and the services involved. No transmission or storage method is completely secure. See our Security Posture page for controls, incident response, and responsible-disclosure process.

9. Data retention

We retain personal information only as long as reasonably necessary for the purpose for which it was collected, including service delivery, account administration, payment and dispute records, safety, consent and preference records, and applicable tax, accounting, employment, insurance, or other legal obligations. The period varies by record and context. We may keep information longer when required to preserve a legal claim, respond to a dispute, prevent fraud, or comply with law.

Cookie and browser-storage information is described in our Cookie Policy.

10. Your rights

Depending on where you live and the processing involved, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated data (subject to legal exceptions).
• Object to or restrict certain processing (e.g., marketing, analytics).
• Withdraw consent at any time, without affecting prior lawful processing.
• Request a portable copy of eligible data in a commonly used format.
• Designate an authorized agent to exercise rights on your behalf.
• Lodge a complaint with a data protection authority.

To exercise any right, contact (606) 836-2534 (calls only). We may need to verify your identity or authority and will respond within the time required by applicable law.

11. Children's privacy

Our services are intended for adults (18+). Consistent with the Children's Online Privacy Protection Act (COPPA, 15 USC § 6501 et seq.) and GDPR Article 8, we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal data, please contact (606) 836-2534 (calls only) and we will review the report and take appropriate steps under applicable law.

12. Security-incident notifications

If we identify a security incident involving personal information, we will investigate, take appropriate containment and remediation steps, and notify affected people or authorities when and within the time required by applicable law.

13. Changes to this policy

We may update this Privacy Policy from time to time. Changes are posted here with an updated "Last updated" date. For material changes, we will provide any additional notice or consent choice required by applicable law.

14. Contact