Tri State Enterprise · Project guidance
Workmanship & Warranty Questions
Contact TSE about completed work, equipment warranties, or a property concern.
Tell us what needs attention
Call the office and describe the project, the affected area, and your concern. Include the service address and any helpful project or invoice reference. Photos and a description of when you noticed the issue can help us review it.
Review the accepted work
We review the concern against your accepted written agreement, estimate, approved changes, and the work performed. The office will discuss what needs to be inspected and explain the next steps.
The appropriate response may involve an explanation, inspection, corrective work, a billing adjustment, or another resolution based on the project terms and circumstances. This overview does not limit the available remedies to one type of service.
Project and manufacturer warranties
Any workmanship warranty or equipment and material warranty should be identified in the documents provided for your project. Terms can differ by the work, product, and manufacturer. Ask the office to help identify the applicable documentation.
This overview does not create a new warranty, exclusion, liability cap, or reporting deadline. Keep your accepted project documents and manufacturer information for reference.
Property damage or unsafe conditions
If you notice a potentially unsafe condition, avoid the affected area and contact the office. Describe what happened and preserve relevant photos and project records where it is safe to do so.
The office will discuss how the concern will be reviewed and what additional information is needed. Reporting a concern through the website is not a substitute for emergency assistance.
Your records and your rights
Keep your accepted estimate, agreement, change orders, and payment records. Contact the office if you need to review the documents for your project. This overview does not restrict non-waivable rights or remedies, payment-card rights, or good-faith reports of a concern. Nothing here restricts, penalizes, or transfers ownership of an honest review.
Discuss your project with TSE
Call the office for questions about an estimate, schedule, payment, or completed work. We arrange an on-site consultation before preparing a project estimate. Most accepted jobs require a deposit before being added to the job board.