Acceptable Use Policy

"Service" means our public website, account features, property services, communications, and branded materials. This policy applies to customers, applicants, service professionals, vendors, and other users.

You agree not to:

• Use the Service for any unlawful purpose or in violation of federal, state, county, or municipal law where the work is performed (including but not limited to the Computer Fraud and Abuse Act 18 USC § 1030).
• Impersonate any person or entity, or misrepresent your affiliation with Tri State Enterprise.
• Send spam, phishing, chain letters, or unsolicited commercial messages via our channels.
• Attempt to gain unauthorized access to any account, server, or network resource.
• Probe, scan, or test the vulnerability of any system or network (except via the responsible disclosure process on our Security page).
• Interfere with, disrupt, or overload the Service, including through denial- of-service attacks.
• Introduce viruses, worms, ransomware, or any malicious code.
• Harass, threaten, or defame any Tri State Enterprise employee, crew member, customer, or third party.
• Upload unlawful, defamatory, obscene, or sexually explicit content through any field, including chat, notes, or photo uploads.
• Violate any third-party's intellectual property, privacy, publicity, or other rights.

Because we enter private property at tri-state homes and businesses, the following additional rules apply to booking and receiving service:

• Do not request that we work in spaces where a person is sleeping, undressed, or otherwise unable to consent to our presence.
• Do not request that we enter a property without the owner's (or lawful tenant's) permission.
• Do not offer cash incentives for us to perform tasks outside of our scope, including code-inspected work (electrical, plumbing, structural).
• Do not instruct us to work around, conceal, or dispose of contraband, illegal drugs, stolen property, biohazardous material, or evidence of a crime.
• Do not instruct us to operate firearms, weapons, or hazardous equipment.
• Do not ask Tri State Enterprise to bypass applicable onboarding, coverage, safety, or customer-contract requirements.

Public indexing may occur in accordance with our robots.txt. Other automated or bulk use may not:

• Copy, republish, or re-host protected reviews, pricing, articles, or other site content without permission.
• Circumvent access controls, rate limits, authentication, or other safeguards.
• Submit automated quote, application, login, payment, or contact requests without written permission.

Customers and other property occupants must provide a respectful, lawful working environment. You agree that you will not:

• Discriminate against a crew member based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy, marital status, or any protected class under Title VII of the Civil Rights Act, the Kentucky Civil Rights Act (KRS Chapter 344), or local ordinance.
• Harass a crew member sexually, verbally, or physically. We reserve the right to immediately end service and bar future bookings for any such conduct.
• Use account, assignment, or contact information to bypass Tri State Enterprise for services contrary to an accepted agreement.
• Ask a service professional to conceal work, payment, or service arrangements from Tri State Enterprise.
• Request that a specific crew member be excluded on the basis of a protected characteristic.

We will not clean, transport, or dispose of anything that violates federal, state, or local law. Examples include (without limitation) controlled substances under 21 USC § 812, human remains, biohazardous medical waste (outside of licensed remediation partners), child sexual abuse material, and counterfeit currency or goods.

We may report suspected illegal activity to law enforcement and will comply with lawful subpoenas pursuant to our Privacy Policy.

Depending on severity and the accepted terms, violations may result in a warning, restricted account access, removal of prohibited content, cancellation or termination of service, or referral to appropriate authorities. Fees, credits, and refunds remain governed by the applicable service, cancellation, and refund terms.